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Important and useful
This user gave this course a rating of 5/5 stars
VERY USEFUL/HELPFULL INFORMATION & TIPS
This user gave this course a rating of 5/5 stars
A very useful course
It is very useful to know there is support available for a situation like this in the workplace.
A good informative course.
This user gave this course a rating of 5/5 stars
Good
This user gave this course a rating of 5/5 stars
Good advice
Good advice on how to react and deal with aggressive behavior. would recommend
content let down by racial stereotyping
poor selection of characters in one scene perpetuates wrong social stereotyping of angry man of colour versus white victim. Changes of gender and same colour of opposing participants should be able to neutralise this wrong impression.
Very helpful course.
I learned lot of thing from this course.
very good
very easy to follow course, thank you.
I think it definitely helped
I know now a little bit better on how to difuse a intense conversation with a tough client and what to look out for. Thank you