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Enjoyable enough
Pretty straightforward, however some handy little tips and tricks to take onboard. May have liked slightly more interactivity throughout the course to break up consecutive videos and listening.
Very knowledgeable
Treating your customers the same you would like to be treated Smiling and eye contact and greeting is so important for you and your customer Having product knowledge makes me confident in selling my product
Excellent scellent
Well sectioned, illustrated and summarised
IMFORMATIVE
Learnt a bit more than i did before. worth completing.
always good to remind/ refresh
always good to remind/ refresh on this subject. Customers are more demanding these days and we need to maximise the opportunity to rise above the pack.
Informative and simple
effective skills to use that are simple
Inspiring
Very inspiring course which reflects a lot of common-sense reminders of every day practices that we often forget to reflect, improve personal behaviour in order to enhance personal confidence, and deliver a much better customer experience.
Enjoyed it.
Really enjoyed this course.
informative
good understanding of what is good and bad Customer service and also how to respond to difficult customer complaints and situations 🙂
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