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too long
This user gave this course a rating of 4/5 stars
No sound or subtitles
Due to above, guessed most of the answers (though most were common sense)
Well put together
It was a nice short course, and gives you more understanding in customer service roles. And also it gives you a chance to think what you could do better to improve a customer service experience.
A very clear and informative process.
This user gave this course a rating of 5/5 stars
A good reminder
A positive approach to providing customer service and remembering that each customer is unique
Interesting
This was a good course, felt it really drove the whole message of giving a unique experience to the customer. Maintaining a professional manner from body language to how you speak and always remain calm as this creates a more positive response from the customer.
Good
This user gave this course a rating of 5/5 stars
U can do it in own time
U can do it from the comfort of your home
Simple and well presented.
This course is very well presented and, at only 30 minutes, is easy to complete during the working day. It is a good starting point for those in customer service or about to take up a post in customer service.
Good Reminder …
This user gave this course a rating of 4/5 stars