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intro and 1st slide confusing
Defining everyone as customers in 1st two paragraphs then not stipulating if they were internal etc in the remaining slides was a little confusing. Test questions with double negatives were confusing also.
intro and 1st slide confusing
Defining everyone as customers in 1st two paragraphs then not stipulating if they were internal etc in the remaining slides was a little confusing. Test questions with double negatives were confusing also.
Helpful, informative
A good , step by step training course, informative, easy to remember, simple to follow and helpful key points and summary. multiple choice testing an advantage
Intresting
This user gave this course a rating of 5/5 stars
Well balanced course to give the basics
Course enough to give the basics for dealing with customers, length of course reflected the level of information obtained well.
Really useful tool
I used the customer service training both as a refresher due to working in customer service for the last 30 years and to gain new insight. The 10 10 rule was a handy tip and likewise having sight of your workplace dress code.
The course was well explained
This user gave this course a rating of 5/5 stars
Very well presented
It was very well presented, the presenter spoke very clear
Great
This user gave this course a rating of 5/5 stars
Easy to use and informative
The training gave me a useful refresher on providing a good customer service experience for our service users. I enjoyed the way it was all broken up into manageable video chunks. This gave me time for breaks and time to digest the video information better. The little quiz questions at the end of the sections, and the end final test were very user friendly. In my opinion the test completed a good way to learn and retain information. Thank you.