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Out of touch with COVID
Doing this course amid COVID where it does not even make a suggestion of how to interact wearing a mask seems to be missing a very significant point. This is all about call centres or Teams, Zoom meeting experience.
Good introduction to customer service
I thought it was an excellent introduction to good customer service and it covered well the importance of representing your company and good communication skills – with positive phrasing. It also emphasised the importance of customer service to a successful business.
Great course would reccomend!
This user gave this course a rating of 5/5 stars
Easy to use
Easy to use. easy to understand. to the point and relative to a typical office environment.
The Preparing
This user gave this course a rating of 5/5 stars
Great, concise course
A really good course that covers everything you would need to make you feel comfortable in customer services. It gives good examples and sensible suggestions that could be used in real life.
It was very enjoyable
It was very informative. It was very easy to follow.
Contains Excellent Advice
This user gave this course a rating of 5/5 stars
A useful reminder for everyone
This user gave this course a rating of 5/5 stars
Good knowledge of customer service
This course makes you aware of customer’s problems and how to solve it.