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Clear and informative
The training was clear and having transcript to read as well assists in taking in the information . The whole process was smooth and good quality.
clear delivery
Clear, concise information, however I did expect more questions at the end of each section and I thought the questions were a little patronising
Really helpful
This user gave this course a rating of 4/5 stars
Very insightful and interesting
This user gave this course a rating of 5/5 stars
Very good
I certainly enjoyed this course and it will only improve my Customer Service going forward.
Very informative!
Even for those who have been in customer service for a long period of time, it is useful to recap the skills it takes to create a great and lasting first impression. This course gives a lot of helpful information that can be used on a daily basis and explains the benefits of creating a good customer experience for both parties.
Engaging, informative, concise
This user gave this course a rating of 5/5 stars
Clear and Concise
This user gave this course a rating of 5/5 stars
Good training makes it easy
Well laid out . Makes you re think certain things ..enjoyed it
Excellent 5
found course very interesting, Good knowledge in customer service.