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Great information with this module

Have to state that I am looking forward to the next one 🙂

Excellent , very useful information

Well presented, clear and concise.

Well prepared

This user gave this course a rating of 5/5 stars

Positive and easy to follow

Still useful after many years of running my own business, then working in several different customer-facing roles in other businesses, and now 'behind the scenes' at Datasharp. Worth the 1/2 hour!

Very effective — good pace of video

Really good video – shows modern/fresh …what good customer service should be/looks like and how to achieve it.

Not enough relevant questions

The course is repeated and doesn't become more advanced just the same each time. Meant to cover all aspects of CS but I don't think there's enough content for absolute beginners to learn, andrepetitive for more experienced staff

Succinct, relevant and well-structured.

A very well thought out, structured and presented training session – clearly defined into modules with backing material readily available when needed. A logical flow relating to real life, which is spot-on!

customer service

concise, and covered the relevant area.

Very Basic in content

With Sales & Customer Service Experience of over 25 years, it was a very basic course and not recommended for this level. I got 19/20 as I wasn't concentrating long enough on each question. (cocky without intent)

really enjoyed this

Great way to learn and very specific to my role