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Effective Course
It's amazing how this short training gives so much valuable information about customer service. I enjoyed it :-)
Very easy to follow/understand.
The course focused on the core basics of customer service and what customers really want. It was easy to follow & digest and I liked the knowledge check questions at the end of each section, followed by the test at the end, I think the test at the end could have been a little longer (just to really test delegates!)
Not useful
I'm not customer facing so this course is time consuming and irrelevant.
To long and laid our in too many section
It took a long time to complete and was made even more daunting by the fact that it was in 22 sections!
It’s good idea
It’s good method, short video with enough informations
Very interesting.
This user gave this course a rating of 5/5 stars
Lots of useful information
a very informative piece of customer service training
Excellent
This is an excellent summary of the key aspects of customer service
A very clear and concise course
A very clear and concise course, very much relevant to my day-to-day job. I’m looking forward to the next course! :-)
VERY INFORMATIVE
This user gave this course a rating of 5/5 stars