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Well explained
This course is designed in a way that was easy for me to understand. The explanations were clear in each section. I have also learnt and gained new knowledge while using my active listening skill during this course. Thank you.
I have learned so much with video.
Hi, Today I have done my test and achieved 87% Mark's in first attempt. It was very easy and interesting test. The first 10 questions were so easy but the last 5 were little bit complicated. It will make you confused. I think if you add more videos in to it, it will help because too much reading and listening people forget and dont pay attention, that what was that about. Any topic with any helpful example video's will helps. Over all it was really good explained about conflict resolution.
Excellent and helpful
The videos gave me a lot of information about the subject to knowledge me and had all the information I needed for for the assessment
Very informative and in depth
Put forward the information in a useful way.
ok
This user gave this course a rating of 5/5 stars
I found the course informative. Set out well. The way the guy explained things and certain situation came across well and a lot of situations you find in the workplace you can implement into normal everyday life !
very useful in day to day practice
This user gave this course a rating of 5/5 stars
Room for Improvement
Before "sitting" the exam for the certificate, you are told the results will be shown at the end; however, if you get a question wrong, you are immediately told about it and this contradicts the first statement and creates conflict of uneasiness with the sitter. The bench mark percentage may also need to be put at the beginning and not be a surprise at the end of you fail to reach the minimum pass rate, which leads to "maybe you should retake the exam" I foundto be wholly condescending thereby creating further conflict and uneasiness with the sitter, as failure to reach the minimum target means that you must retake the exam to get the required certificate anyhow. "Maybe you should" serves only to add salt into the wound, by further kicking the sitter when they feel that they have let themselves down. And while I resat the exam when I was calmer and in a better frame of mind, I did not want to do so because of the condescension.
it very good and easy to understand
practical to use for real conflicts in work place and daily life.
informative
This user gave this course a rating of 5/5 stars