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Really helpful

Everything was explained really well and step by step and would be useful to everyone.

Helpful and succinct

Well presented in clear and concise language. Reminds us to focus on our customers and promote our business as a welcoming and professional place to come. Basically to use our common sense and treat customers as individuals as we would wish to be treated.

Excellent service

I am so grateful, to achieve this course and it's clear and understood for the learner even you are not good in English . I got this opportunity to thank all who organised it.

Enlightening and informative

This course is informative and worth doing to understand the importance of first impressions.

Customer service course is very useful

I learn very valuable sentence form customer service course , it is really very useful in practical .

easy to follow

easy to follow

Good summary of requirements

This user gave this course a rating of 5/5 stars

Not to long

Didn't go on and on

Not to long

This user gave this course a rating of 5/5 stars

The course provides a good foundation for providing good customer service.

It's good to see that internal and external customers are being covered in this course because too often people forget the importance of providing a good experience with internal customers. This can easily set the tone for how we deal with our external customers. It would be good to explore the likelihood of obtaining repeat business from customers who have a bad experience and to stress the importance of exceeding customer expectations in order to maintain and grow a customer base.