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Very Helpful
I really enjoyed this course and it was very useful in my learning journey. I am looking forward to receiving the next course.
Good content, explained simply
The course was easy to follow and useful for my job role.
Already said below
After six decades of dealing with truculent and abusive people the I found it good to learn that I hadn’t been doing too much wrong. The course is a good refresher if you should become struck down with Alzheimer’s!
Good course to remind of key skills
Enjoyed the course as a refresher.
Very informative
The course was very informative and further inhanced my feelings of customer service.
Focuses on the main points.
This user gave this course a rating of 5/5 stars
Helpful. Reflective.
I have already completed an NVQ2 in customer service so this was a helpful refresher.
To the point, informative course
Well presented, easy to understand course, with additional reading material provided for many of the topics.
very good
This user gave this course a rating of 5/5 stars
Basic sound advice.
Simple, sound and basic advice for those new to Customer Service or those in need of a reminder on how to deliver service that delights the customer (even if it stems form an initial problem).