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Useful if you have never worked before.
It would be more useful to young people who have never worked before or people that have been warned about poor practice in customer service not as a "mandatory training". I can see its usefulness, but not its not something I ever want to do again.
easy to understand
This course covers a wide perspective and views of everyone engaging in the company, not just clients, but colleagues also. Well paced and informative.
Covered All Areas
Course was well structured, interesting and captured all areas as expected. Learn a few new things and approaches too.
Course content very good to understand .
This user gave this course a rating of 5/5 stars
Very easy to understand
Simple steps to learn about what real customer service should be about, the customer.
Helped me learn a few things
This user gave this course a rating of 5/5 stars
Very nice videos. Well laid out
Nice course to take. Good videos with interesting information.
Excellent
Excellent information
A good introduction
A good introduction and with handy hints and tips.
Good online course
Easy to use, listen to each section then answer questions and instant results