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It was clear and comprehensive
A good refresher course as even though I am working from home I still interact with learners and staff from a variety of departments every day.
Simple but Effective
A lovely introduction to customer service covering all of the essential, basic pointers.
Informative learning
This user gave this course a rating of 5/5 stars
It was easy to watch and understand
It was informative and explained everything fully.
Good Advice
This user gave this course a rating of 5/5 stars
Ideal for anyone in customer services
This is a good well presented course. It is relatable for office and field based staff also telephone and customer facing roles.
A very interesting course.
The presenter keep your attention throughout the presentation and it was a very instructive course highlighting elements of timings of intervention from a customer satisfaction point of view.
Level 2
I have done my Level 2 in Customer Services quite a long time ago, and I found this training course was much easier and explained things more clearly. Thank You.
Covered key points well
A helpful course which provides an effective summary of how to provide positive customer service. Each section has a short summary and the test aids reinforcement of important points.
Excellent experience.
Really enjoyed taking the time to know more about Customer Service.