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very informative and enjoyable course
This user gave this course a rating of 5/5 stars
REALLY GOOD COURSE
I was really pleased with the course
REALLY GOOD COURSE
This user gave this course a rating of 5/5 stars
Professional
A very informative and well presentrd presentation, easy to follow.
Excellent
The course was very informative.
Patronising.
Not the best use of my time.
Good recap and focus on how to deal with complaints when received
Course covered salient points and concise, however also drilled into the important issues and how to deal with them form both a customers perspective, interacting with Internal stake holders and reflecting on own self performance
Great course. really helpful
This user gave this course a rating of 5/5 stars
Explained well
A understanding of customer service and what is expected of you has an employee.
lot of good tips
lots of helpful reminders / tips – more aimed towards face to face/retail industry, but something for everyone as reminders of common sense/refocussing.