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Very Basic in content
With Sales & Customer Service Experience of over 25 years, it was a very basic course and not recommended for this level. I got 19/20 as I wasn't concentrating long enough on each question. (cocky without intent)
really enjoyed this
Great way to learn and very specific to my role
Enjoyable Training
Customer Service really does open up your eyes but if you know how to Present yourself & be polite and understanding then it takes you a long way. It helps build up your business opportunities and your self esteem. All helps along the way to progress in life. Enjoyed the training.
Lots of key information
really enjoyed this course – not too long but packed with useful and key information that I hope to retain
Good overview
Thought-provoking hints and tips about customer service. Shows how news of poor customer service spreads fast.
Very well presented.
This user gave this course a rating of 5/5 stars
Enjoyable Course
I really enjoyed this course. I fely that the narrator was very clear and precise. I'm definately taking away a renewed confidence in my approach to Customer Service knowing that I am offering a good level of customer care.
helpul course
very helpful and informative course
Very good
An very good and informative course.
Very useful course – well presented
Very useful and important – covers both Internal and External customers.