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A useful 'early stage' guide
30 minute course using 20 short clips to explain the principles and techniques useful to resolving inter colleague conflict in the workplace. Good explanation of active listening, importance of body language and need for emotional Intelligence to be combined with Logic
Resonable goals to meet
A good foundation to move forward with
Good
This user gave this course a rating of 5/5 stars
usefull
Always good to revisit basic principles
Thoughtful
Approached the subject carefully and with nuance. Emphasised EQ and soft skills in the negotiation process. Useful reminder tool.
Excellent information – great tools
This user gave this course a rating of 5/5 stars
What to do when emotions are high
How does one behave when emotions are high and in the middle of a conflict itself?
very informative
This user gave this course a rating of 5/5 stars
excellent training.
very informative and dealt with cusses of conflicts and how it can be manged.
really good course
enjoyed this course that I can also include in every day situations other than work