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very useful course.

It gives lots of good advice about conflicts. A very important course. Very helpful.

very informative

Enjoyed the course.

Good

It’s a good course and I enjoy while doing it … I understand it’s very well and I gain more knowledge.. I recommend it

Enjoyable and knowledgeable course

I really enjoyed this course, it has opened my eyes and knowledge on how to deal with conflict better than what I already knew, achieving an 80% pass is acceptable to me, although I feel I could do better with more practice, the videos is very informative and test questions have a reasonable understanding and has been designed to be answered easy, will be looking forwarding to the big test that DWP staff have to take.

good

This user gave this course a rating of 4/5 stars

Informative

Easy to digest, bite size chunks. Perfect for learning

Useful

A very useful course although it would be helpful to see a practical demonstration of the theory.

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This user gave this course a rating of 5/5 stars

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This user gave this course a rating of 5/5 stars

This course was more engaging

Although it was broadly the same method, I found this course to be more engaging and fun. The material for this course included some humour and made it easier for me to follow.