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A good training course
This user gave this course a rating of 5/5 stars
Consider neuorodiversity in the training
I noticed that making eye contact was noted as a good thing in conflict resolution but this can be incredibly difficult for someone who is neurodiverse as eye contact can be a difficult thing to do.
Wonderful eye opener
I really enjoyed taking part. It allowed me to recognise how conflict can escalate at work and currently within my home. The only fault I had was the test component. when I selected the answer it did not allow me to change it. It automatically reviewed my answer. I this the short video clips were perfect for my concentration span. also allowed my break down the course into the correct segments. Thank You.
Awesome
Generally,I learnt conflicts are natural occurances at workplace.When they do occur at workplace,there should be an open communication among the parties involved.Individuals would freely express their grievances without being scared.There are some few steps you could also put to practice in conflict resolution, Identify,understand,Brainstorm,Agree,document and monitoring.
Thought provoking
Putting this in a construction industry setting it will be very useful
Sound principles but idealised
Good overall content. Clearly explained. Idealised scenarios and failed to recognise that many people find non verbal communication such as eye contact, smiling difficult and that diversity should embraces many different styles of appearance / cultural expression. Worked in many different roles where there is no flexibility in role & lack of managerial support or willingness to communicate on issues arising.
interesting
Useful, have needed to use this
The course very good and positive one.
This user gave this course a rating of 5/5 stars
Very informative
Easy to understand and informative module. Would recommend
Good course
Good refresher course to keep uptodate with this subject.