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Very Useful and informative
This user gave this course a rating of 5/5 stars
Useful and interesting.
A lot of information was effectively condensed into 20 slides with clear teaching around the subject of conflict resolution. The training was very useful. Thank you.
Easy and helpful
This user gave this course a rating of 5/5 stars
all staff need to watch this
A very helpful course that will lead to a reduction in workplace incidents. Highly recommend this course to all staff.
Most comprehensive and informative.
The course helps to give reasons as to how easily one can resolve conflict. I was happy with how this knowledge has given me a wider understanding of defusing situations, where a more positive approach can be used instead of a negative outcome.
Made me think!
It has made me ponder and think about past situations and had I had training although fairly basic, I would handle those situations in a different way. I would certainly take a step back and think hard before acting.
Good common sense stuff that is vital
This user gave this course a rating of 5/5 stars
Really good course
This was a very useful short course with lots of additional material that was both helpful and interesting.
Insightful, accessible and worthwhile
Was a very balanced, fair and useful course which was easy to follow and being 30-40 minutes in length easily accessible within work hours. Included some useful downloadable resources for real resolution planning.
easy to follow
Simple to use and understand and full of useful information