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Well explained

Easy to follow and good techniques taught.

Enjoyed course

Good content, videos not to long and concepts well explained

Easy to follow

Did struggle to get the volume sorted, this is good reminder as lots of it is common sense but good reminder and refresher.

Excellent

Many helpful tips, delivered in a concise and logical way

Very useful

found the information useful for both work and personal life issues

Very clear and comprehensible

This user gave this course a rating of 5/5 stars

Good course for reflection

A good course to refresh yourself on how to resolve conflict with both colleagues and service users with the use of listening skills and body language. In a busy work environment it is easy to get caught up in your own issues for quick resolutions to a problem, and not be aware of how you may present to others in the long term. Although, I could not get the sound to work on this course which may have been more beneficial, I was able to complete it with the subtitles.

Very useful.

Used alongside the unconscious bias training I think this will be very useful.

Rather basic in principle

Needs more practical tools, but the graphics are very clever.

Very good

Really interesting course, great information, good teachers who made things very clear and very informative Made me very aware of different situation that could arise