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A little generic and lacking some detail
Whilst there were some good aspects to this course it was a little generic and in my view not cross correlated to wider issues such as Bullying and the Grievance process. ACAS was mentioned but no detail give in the course materials. I really wonder if any participant would feel more confident to use the ideas given. Some real videos which show the impact of different approaches would really enhance the course.
Very useful and informative
Enjoyed the course, the presenter was very personable, easy to listen to and understand. The content was extremely useful and informative, it gave me some new skills to use and strategies to consider. Very enjoyable overall, and pitched at the right level and timing.
Very useful to avoid or handle an confli
Very good tips to resolve an conflict in a positive way and have a nice work environment with colleagues and management!
Little bit too long winded
I found the courser to have a lot of information but because of the gentleman in between repeating information it also seemed too long winded.
Well presented and easy to follow
This user gave this course a rating of 5/5 stars
Its very useful and helpful
This course gave a lot of informations and techniques that will be useful to resolve any conflicts easily Thank you
Detailed but concise
Would loved to have known exactly how the bloke missing his sandwich (having had it stolen) managed to resolve the conflict – without actually escalating it further!
Excellent techniques and insights
… however, it would be useful to provide all the resources at the end so that you dont have to scroll through each section and download them individually
Well presented
Very easy and accessible
Very informative
I have gained knowledge from watching this video. I can use these skill in work and in my personal life.