Handling Aggressive Behaviour Training Reviews
We ask our users to rate and review our Handling Aggressive Behaviour Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.7
121 reviews
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This short course is clear, concise and easy to follow.
The course defined aggressive and violent behaviour clearly, emphasising how we all respond personally to situations based upon our previous experience, which might be traumatic. The advice on how to de-escalate aggressive situations, notice the early warning signs in people and be aware of exit routes was clear and practical to follow. The importance of reporting and knowing work policies was also good and thoroughly done. I feel I have gained a clear overview on this subject and would feel more confident if I encountered aggressive behaviour.
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Very interesting ideas learnt on both recognising, and dealing with, aggressive behaviour successfully.
Made sense of how a few simple steps can help de-fuse situations and keep you safe
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She was clear what she said. I learnt a bit from this and hopefully I will put it into practice in the future. I have difficultly taking it all in first time, I played it twice..
One of my test questions was about what is the first thing I should do after an aggressive incident. I chose 'making sure I am safe and well', but apparently the correct answer was 'report to my manager'. Is the course suggesting I should report an incident before checking that I am safe? That it is more important to speak to my manager than to immediately remove myself from imminent danger? This seems backwards to me, or else it is worded poorly. Otherwise the course itself was sound and paced well with good information.