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Very informative
A very helpful course especially for anyone who may be new, to applying communication skills.
Some good, clear advice.
This user gave this course a rating of 4/5 stars
Helpful
A concise summary that is clear to follow & understand
Pretty good
The training was informative and gave appropriate guidance. Perhaps it could be extended to include delivering bad news to customers/clients eg you are not eligible for that service because ….
Well paced, excellent clear delivery, helpful additional resources.
This user gave this course a rating of 5/5 stars
good explanation of delivering unpleasant news
some good pointers helpful information
Not relevant to my role
I found this course to be irrelevant to my job role as I do not manage staff. Everything that was mentioned was common sense.
Informative
The course was adequate for all. It was informative and explained how to prepare even when delivering bad news and it does not have to be negative, it can be a win win situation. I will use the learnings the next time i need to deliver bad and positive news as it applies.
Insulting
This course focuses on senior leaders needing to deliver bad news. Examples given included a CEO needing to announce mass redundancies, and a manager informing a team member they've not hit their target. I question the relevancy for this type of training for non-managers. In a climate where a number of colleagues have been made redundant, the timing and delivery of this session has landed very poorly.
Instructor is monotone.
Found it hard to stay interested with these slides.