Customer Service Training, Page 10 Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1654 reviews
Lots of talking to sit and listen to. Better approach would be to include some actual video footage of good/bad customer service, making it more realistic to imagine scenarious.
The courses are very time consuming and would apreciate if they were a bit more condensed.
I am happy to take this course. Thanks.
I did enjoyed the course, it will help me with the customers
There were a couple of questions in the assessment with misleading answers - eg one of the answers was: non-verbal or eye contact. Eye contact IS non-verbal. The other misleading question concerned closed questions - the answer was that helps your customer expand but I disagree; in fact I think the opposite is true. I would be interested in you reviewing this and getting back to me please. I'm also not convinced that mimicking your customers behaviour/tone etc is a good idea!
No summary provided
Understanding how important your customers are to you and your co.pany
The content was fine. A pre assessment would be of benefit so we can focus on learning what we need to learn
No summary provided
Useful