Customer Service Training, Page 90 Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1657 reviews
Great to learn new ideas, and re-fresh some old things you use in your day to day activities.
the above in a few words is typical of E Learning the presentation is wordy, dry and overlong. John Cleese make many a training video and used humour to keep the pupils attention! However most days I am myself very easy going with customers but have the occasional moment where the lack of printed information results in the same questions asked by customers, a result of the company trying to 'tidy' the shop with few notices giving information. Feedback is difficult as contractors are pretty much second class to comapny employees
The course highlighted and confirmed many of the practices I use to communicate with customers, it was reassuring to compare with my own methods.
Good, informative course. I like the structure of these courses.
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A very useful introductory course - clear, well presented and I liked that the presentation materials were also scripted. Maybe a few more in-course exercises and knowledge checks would help?
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Very insightful video and found it useful to consider my approaches to customers in all situations.
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Interesting course lots of relevant information.