Customer Service Training, Page 9 Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1653 reviews
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Feel the course was aimed at people who are answering telephone complaint and not really for someone who works in a school kitchen
The course is not just aimed at consumer selling but also it can be used in other service industries.
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I found the course precise, informative and well presented.
It's a good summary of the essentials of excellent customer service - communication, dealing with complaints, first impression etc. I found it quite useful and noted down a few tips.
Useful and informative. Liked the 3 steps to follow when handling a complaint.
Great all round training
Lots of talking to sit and listen to. Better approach would be to include some actual video footage of good/bad customer service, making it more realistic to imagine scenarious.