Customer Service Training, Page 68 Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1656 reviews
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It's was good to learn more about customer service
Is very interesting and find it useful am happy to pass the test .....thanks
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Simple, informative and very clear. The people conducting the videos are very good in what they are doing .Very impressed. Thank you.
The trouble with this course is that it only goes part of the way; it shows how to maximise customer satisfaction and deal with complaints but does not critically evaluate what this means in a healthcare context. It is too commerce/income-generation focused. For instance, what are the tensions between pleasing a customer to make money and providing a morally worthwhile service? It could have emphasized values as drivers of behavior, so that honesty, truthfulness and caring for others become our 'customer satisfaction' drivers. It could have asked its users to consider the tensions inherent in what a 'customer' not only wants but needs. What if the 'customer' is a patient? Exploration of such issues would be an excellent next (admittedly, more advanced) level of interaction with the subject area.
On the clips of the gentleman showing us how to speak to customers, we found ourselves watching the girl's responses in the background, dressed in red and black top. Her facial expressions told us that's not what really happens in that office.
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