Customer Service Training, Page 35 Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1654 reviews
great examples of what world class customer service should look like
Perfectly done.not boring.like it.very useful
Learnt some good points on how to express myself more efficiently. Thank you.
No summary provided
I would have liked a better screen layout so that the transcript could be read alongside the video. I had to scroll down screen to read transcript therefore couldn't view relevant part of video at the same time
While there are some useful bits in this course that will aid people in their customer service going forward the active listening section could be updated/changed.Mirroring tone is encouraged in the training while a positive is good to mirror mirroring the speed of talking and louder tone isn't good customer service advice if a customer is talking quickly it frequently means there panicked or angry mirroring this tone can often exasperate these feelings where getting a more levelled tone and attempting to calm the customers tone and get them to mirror yours can calm them and make a solution easier to come to and improve the customer experience.
To the point and offers valuable insights, which are offen overlooked and yet, key to customer service
Really good course to refresh knowledge - always pick up something to take away. Would be good to have a bit on how to end an aggressive customer phone call politely but effectively.
Very well put together and covers the basics, i enjoyed it.
No summary provided