Customer Service Training, Page 161 Reviews

Although this course gave a really good overview of the basic expectations for good customer service, it probably isn't in-depth enough for Service Centre staff and staff who work front line most of the time. Perhaps an advanced module could be added in future?

Some of it was easy but made me think on other questions. Thankyou

useful information for my work experience

great

No summary provided

Relevant, with the essential points covered, easy to understand. I will be happy now for my customer service volunteers to do this course.

Most of the customer service section is fine in general terms, but only that, for example it's all very well saying 'shall I order one for you?', but what should we say when we know full well there aren't any anywhere and the supplier is useless and lies constantly about lead times/ delivery dates, and we can't get help from our head office because the answerphone seems to be permanently on whoever we ring, to the extent that we don't even know whether that person is even in work that day, and e-mails go unanswered for days or weeks if at all?

This could be improved by better interactive features. In addition the example scenarios could have been greater in number and acted out as scenes by actors, with questions posed during the scene with different outcomes depending on your selection.

I feel this was a good introduction to customer service, it gave some helpful hints and tips.

No summary provided