Customer Service Training, Page 127 Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1654 reviews
learnt few things that i think will improve me
This was an interesting course and had a lot of good points.
No summary provided
I found this course very interesting, it showed me how to handle myself and how to communicate with customers if they have a problem.
No summary provided
course consists of the obvious and questions a monkey could answer , I believe it to be part of a cynical exercise in "rubber stamping"to reach compliance, rather than possessing any real value.SuggestionsSet some scenarios where customer service is difficult to achieve or conflicts with other corporate goals. e.g. where there genuinely isn't an answer to a customers needs.Question the obvious , do customers really like to be called by their name ? in some countries you'd only use first name , if being familiar or rude.Avoid the "Obviously very stupid answers" in multiple choice.Even then I am not sure this would help , as things like a desire to implement good customer service are part of a persons values , beliefs and inclinations and often bad customer service is a result of stress , overwork or lack of resources , not a lack of knowledge and therefore not resolvable by training.
The customer service course is great for people who don't know their customer service but in my case as I already have levels 1 and 2 in customer service so I feel its been a waste of my time but on the other hand it was nice to just refresh up on this information so thank you
No summary provided
It was ok
No summary provided