Customer Service Training, Page 122 Reviews

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Very informative and made me get full marks 😊

No summary provided

Best in the circumstances but much prefer the courses with people running them when you can ask questions and listen to others questions.

Good course - not too long. All the key components for good customer service were explained well. This helped crystallise these requirements in the different situations, such as how to deal with an angry customer.

Worthwhile course very good thank you.

I was wondering about the section about dealing with a complaint. While as a general rule it is obviously a good idea to apologise for any problem a customer may have, is it not sometimes better to phrase it as, “I apologise you’ve had a bad experience’, or, “I’m sorry you feel this way’. Apologising for a failure might lead to litigation and be seen as acceptance of that failure being the company’s fault when other factors were at play, and it was not (solely) the company’s fault. Otherwise, all good stuff. Thank you.

Very informative and important that we all take time to evaluate our own actions and skills. Great presentation, simple but very rewarding and refreshing.

A good opportunity to revisit and revise elements of good customer service that I had already gained from many years of previous experience.

An enjoyable and informative presentation which clearly made me think of my current role and the service I provide, and to enhance my Rep skills.