Customer Service Training, Page 108 Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1656 reviews
I understand that courses are important but I think sometimes courses can be a bit of an over kill there seems to be too many courses this last 2 years.
No summary provided
I found the course very concise and with plenty of information which is useful in both work & personal life.
No summary provided
Very well put together and easy to understand
The test does not assess anything except that the participant has followed the modules. Some of the questions simply require recollection of the course. They do not really assess the capabilities of the participant. Eg How many seconds does it take to form an opinion of you? 7 30 60 etc. This is a very unscientific multiple choice style and elicits very little from the participant other than checking they paid attention to a very specific detail in the training. I personally found this very demotivating as I wound up with a reduced score. This is then highly visible on my certificate too. I think you got that aspect of the software wrong. Other questions were just common sense and could be answered by people who had not followed the course at all. If you use the test to allocate passes it should be more realistic. Ask questions about scenarios rather than course content.
No summary provided
A easy course to follow, with a lot of common sense. I enjoyed it and some of the answers to the questions made me laugh.
No summary provided
A very helpful course lots of really valuable advice to help you with improving your customer service