Conflict Resolution Training, Page 94 Reviews

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All rounded study material.

I found the analogy used to detail the "triple-filter test" a clumsy "Friends" reference snuck in by bored E-learning designers. The original three sieve test is more to do with conflict avoidance, gossip and interpersonal working relationships than it is to do with conflict resolution, aside from which it doesn't contextually work even with bastardisation due to the example and focus (the stolen sandwich) of the issue; Truth - It is gone and has it been taken by someone other than me? - "Yes it is and yes it has." Good - Is it good that you have no lunch and there is a thief in the office? "No, it is not." Useful - Is my lunch useful? "I have diabetes." Aside from this issue, trying to grapple with philosophical concepts and advanced modes of thinking can be difficult for anyone with low blood sugar, diabetes or not. Not only that but the very next section is entitled "The Silver Lining" and I'm not sure what the silver lining is in the event someone steals and eats your lunch. You may want to consider editing the "Messy Desk" VT from earlier in the course to explain the concept. That scenario/case study could easily incorporate other elements of the course such as self reflection, communication, not letting issues fester and effective methods of conflict resolution as the employees at the end point would be happy and the desk would be tidy, hygienic and well organised which would aid in productivity and create a better transition to the "Silver Lining".

the only negative I have is when you go back on question answered incorrectly you don't have the option of going back to the test - you have start again from the beginning. This should be looked into unless I'm doing something wrong!

A nice simple visual learning with good animation to support the wordings

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Good

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Very interesting

I enjoyed the course and was surprised how much it made me think about my own approach to conflict. I now have many tips that could help me in both my private and working life.