Conflict Resolution Training, Page 91 Reviews

Good training that makes you think outside the box about your actions.

A very nicely presented course, with a clear format and structure.

Direct and easy to use - meet the aims of the course very well

A very good course for letting people understand conflict better.

This training is useful for personal and professional growth. The tips given are clear, logical and easy to remember. Enjoyed the training immensely.

I learnt about the importance of using emotional intellegence to manage conflict. - thinking about feelings of the other person before acting, is it worth it? - Emotional factors - triggers, reactions and feelings logical factors - consider - what has happened, who is affected, and taking practical steps Communication being the key to conflic resolution - good communication can resolve conflict, using active listening. Conflict reduces productivity and quality of work - using the relevant steps to resolve conflict - identifying the problem - understanding the issue - Brainstorming - make a list of the problem - Agreeing on a solution - Write down the agreement - Review the progress - Monitoring the progress.

Right amount of content

The course was fine

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