Conflict Resolution Training, Page 32 Reviews

I found the course informative. Set out well. The way the guy explained things and certain situation came across well and a lot of situations you find in the workplace you can implement into normal everyday life !

No summary provided

Before "sitting" the exam for the certificate, you are told the results will be shown at the end; however, if you get a question wrong, you are immediately told about it and this contradicts the first statement and creates conflict of uneasiness with the sitter. The bench mark percentage may also need to be put at the beginning and not be a surprise at the end of you fail to reach the minimum pass rate, which leads to "maybe you should retake the exam" I foundto be wholly condescending thereby creating further conflict and uneasiness with the sitter, as failure to reach the minimum target means that you must retake the exam to get the required certificate anyhow. "Maybe you should" serves only to add salt into the wound, by further kicking the sitter when they feel that they have let themselves down. And while I resat the exam when I was calmer and in a better frame of mind, I did not want to do so because of the condescension.

practical to use for real conflicts in work place and daily life.

No summary provided

The course was informative & easy to digest. No need to re-cap, just the test at the end which is a lot to do with common sense in any given situation.

Good to remember active listening and "Common Goals". I would do the training again as something to refresh understanding, regular to keep aware.

This course helped me understand that conflict is easily resolved. Thank you!

very useful for work peers but was hoping for some conflict training for finding a solution when the customers are being aggressive. I understand they are having a bad day but i struggle when they shout at me and on how to resolve it in a calm and professional way.

I learned a lot from this training