Conflict Resolution Training, Page 123 Reviews

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I thought the bitesize modules were very effective in the time given. The presentation was concise and followed the "keep it simple" philosophy which would be very helpful for people just starting in their management careers. I scored it four stars based on that target audience. I believe using the steps of the three filter system and writing down expectations, emotions and logic before talking and compromising and reiterating the importance of joint objectives/goals was very powerful and can see that working well if applied to a situation. Question types and techniques and active listening are so important, especially in a targeted coaching environment which effectively conflict resolution is, catch it early and get both parties to agree their own actions and timescales for improvement and review it. I always feel courses never give enough time to open question techniques including this one, using TED (tell me, explain to me, describe to me) and 5Ws & H are the key to success, as failure to explore all the issues could be missed, and therefore your conflict may rise again or remain unresolved, the simple prompt/question of "what else" is so effective in this situation. Overall very good.

satisfied

A good course which should be done annually for managers and front line staff.

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Very good interesting well presented thank you

Very interesting I have learned a lot thank you

Conflict resolution is a difficult topic within workplaces but it is important that an effective system is in place for dealing with conflict - however trivial or huge the conflict. The iHasco Conflict Resolution Course provides tools, tips and techniques that allow colleagues in the workplace to identify, discuss and resolve conflicts - thereby the course provides the system for resolving conflict in the workplace.