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excelent i got aprovement

how to solve conflict resolution

Clear graphics, too many absolutes

Where body language is used, there needs to be references to cultural and societal differences. Not looking an older person in the eye can be a sign of respect, the services are taught to fold arms rather than keep them behind their back or in pockets when "at ease". There is no one-size fits all when it involves dealing with people. Clear diction and graphics

Interesting

Be mindful of people’s emotions

A succinct intro on the topic

This user gave this course a rating of 5/5 stars

Thanks

This user gave this course a rating of 5/5 stars

Excellent

Excellent course, gave really good examples of the correct and wrong way to approach conflict resolution

Very informative, lo Ed the helpful tips amd it's something I'd definitely use going forward. Thank you.

This user gave this course a rating of 5/5 stars

It was useful.

This user gave this course a rating of 5/5 stars

It is a great tool for our day to day with staff

Good to put on practice

Rich in knowledge

A very good and rich resources for personal growth.