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Handling Aggressive Behaviour Training
This Handling Aggressive Behaviour Training course looks at what constitutes as aggression or violence, who is at risk, the law surrounding it at work, and how to effectively handle it.
4.7/5 based on 121 course reviews
Learning outcomes
- Understand how to recognise and reduce the risks of aggressive and violent behaviour in personal and professional environments
- Understand your employer’s responsibilities regarding your safety at work
- Understand how to successfully defuse a potentially violent situation
Covered in this course
Course contents
This training course is broken down into 3 sections
- 1 Aggressive or Violent Behaviour
- 2 Workplace Aggression and the Law
- 3 Steps: Handling Aggressive Behaviour
About this course
Whether you usually work alone, in a shared environment, in one location, or many, it’s important to acknowledge that aggression and violence can happen. Staff need to know how to handle aggressive behaviour and what procedures to follow to keep themselves safe.
This online training course covers employer’s legal responsibilities when it comes to protecting staff from aggressive behaviour and equips staff to calmly and confidently respond to aggression, should they ever come across it.
The course can be completed in just 35 minutes and provides the user with a printable certificate upon completion.
Presented by
Michelle LivingsThe importance of Handling Aggressive Behaviour Training
It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 41 languages
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- Italian
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Handling Aggressive Behaviour Training certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Handling Aggressive Behaviour Training course concludes with a 20 question multiple-choice test with a printable certificate. In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Handling Aggressive Behaviour Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
121 real user reviews
Too long
This user gave this course a rating of 1/5 stars
Appreciated the brevity
This short course is clear, concise and easy to follow.
Exellent course with clear advice
The course defined aggressive and violent behaviour clearly, emphasising how we all respond personally to situations based upon our previous experience, which might be traumatic. The advice on how to de-escalate aggressive situations, notice the early warning signs in people and be aware of exit routes was clear and practical to follow. The importance of reporting and knowing work policies was also good and thoroughly done. I feel I have gained a clear overview on this subject and would feel more confident if I encountered aggressive behaviour.
covered all areas
This user gave this course a rating of 5/5 stars
Easy to do and well explained
This user gave this course a rating of 5/5 stars
Excellent!
Very interesting ideas learnt on both recognising, and dealing with, aggressive behaviour successfully.
I felt the course was very relevant
Made sense of how a few simple steps can help de-fuse situations and keep you safe
great training
This user gave this course a rating of 5/5 stars
Why is this training important?
Compliance
It's important that you comply with the law and know the ways in which it affects you and the way you work.
Personal safety at work is a shared legal responsibility between employers and their team. The legislation that applies to personal safety sets out the responsibilities that employers have to their employees and to the public, as well as the responsibilities employees have to themselves and to each other.
An employer must take care of your health, safety, and welfare at work. They must also make sure that all potential risks are minimised no matter what role a person holds in the organisation. There will be a policy in place that addresses work-related aggression and violence as well as how to keep staff safe throughout their employment. This policy will also explain what staff must do in any situation where there is a risk or an actual incident of aggressive or violent behaviour, and what they (the employer) will do to protect and support staff.
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