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Covered in this course
Course contents
This training course is broken down into 3 sections
- 1 Introduction to Conflict
- 2 Tips & Techniques
- 3 Handling Serious Conflict
![An argument occurring at work - Conflict Resolution](https://website-assets.ihasco.co.uk/uploads/programmes_feature_images/_course_detail_promo_sm/Conflict_Resolution_Training_Feature.png)
About this course
Conflict is part of our daily lives and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.
The ability to communicate successfully is among the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.
Conflict can arise in any organisation and in any industry - anywhere where people who have different beliefs, opinions and ways of working are sharing the same space! Whether it’s just two individuals or a group of people.
A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation's productivity and reputation. Hence why Conflict Resolution Training is essential for giving you the best strategy for dealing with conflict.
![Chris Miller, a presenter of Conflict Resolution Training](https://website-assets.ihasco.co.uk/uploads/staff/Chris_HS.png)
Presented by
Chris MillerThe importance of Conflict Resolution Training
It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 41 languages
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Our most popular languages
- Italian
- German
- Romanian
- French
- Polish
- Lithuanian
Conflict Resolution Training certificate
Download and print
At the end of this Conflict Resolution Training course, users will be given a printable certificate.
In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
1,418 real user reviews
Great content
I enjoyed the training and it gave some insights to improve your own emotional intelligence.
Rational decisions =/= Emotions
Simple as that, rational decision making doesn't work in tandem with overt emotion.
Mega
Great course
Course is good but layout not so good
The course is great, it goes into a good amount of detail so you can learn the basics of what is required. My issue is that what ever you click first becomes your given answer, there is no option to "submit" after choosing an answer meaning it is very easy to miss click or put an incorrect answer, even if you know what the correct one should be.
The thought tool is amazing
This tool puts complicated ideas in an easy to use way.
The thought tool is thinking about you
This user gave this course a rating of 5/5 stars
Great to learn about yourself
Helpful to tackle conflict within the workplace and outside the workplace. Makes you reflect on how you could have handled past conflicts better.
This course refresh our knowledge
Conflict resolution is good course for refresh or act towards others regardless we are in working field or not necessary to use right Behaviour which people forget easily.
Why is this training important?
Business benefits
It’s estimated that 85% of employees deal with conflict at work at some point, and around 29% deal with it on a regular basis.
Conflict can be incredibly negative, having drastic consequences on both individuals and the wider organisation. However, with the right tools, conflict can be managed effectively, saving you money and increasing productivity; helping empower your staff, improving their work experience, and reducing your staff turnover; and helping you manage risks by preventing potential aggression or violence by disgruntled staff, mitigating the legal risks which might result from such actions while fostering a better public perception of your organisation. Our Conflict Resolution Training provides you with the tools you and your staff need to properly manage conflict, turning what could so easily be a negative into a benefit for you and your organisation.
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