Communication in Care Training
Our CPD Accredited Communication in Care Training course works alongside Standard 6 of the Care Certificate and provides information about why it is important for Care Workers to understand the importance of effective communication in a care setting.
204 course reviews
Poor communication in a care setting can result in the loss of life
- Human Resources
- 40 languages
- 30m
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Multiple use from as little as £5.00 pp
Single use £27.50 +VAT
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- Multiple users across this or any of our other courses
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- Single user on this course
- 60 days’ unrestricted use
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Learning outcomes
- Learn about how effective and prominent non-verbal communication is
- Understand how to reduce the barriers to effective communication and learn what the barriers are
- Understand why good communication skills are so important in the workplace and what benefits they can bring
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Covered in this course
Course contents
This training course is broken down into 2 sections
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1Communication in Care
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2Communication in Practice
Section 1
Good communication skills help you accurately understand what the people in your care need from you, they help you organise and plan together what care you’re going to give them, and they enable you to communicate this to your colleagues. In the rest of this section we’ll look at what communication is and the different forms it takes.
Section 2
Communication is the foundation of any relationship and just like relationships communication comes in all shapes and sizes. What’s appropriate for one person won’t necessarily be appropriate for another and it’s your job to communicate effectively with your patients. In this section, we will look at the barriers to effective communication and how to reduce these barriers.
About this course
Ensuring effective communication is a fundamental component of providing high-quality care services.
As a care worker, you will need to be aware of a range of different ways communication can take place. Individuals communicate through a range of different methods and these can be either verbal or non-verbal.
Examples of types of communication are:
- Volume
- Tone
- Photos
- Body language
- Facial expressions
Our communication skills training for healthcare professionals teaches carers how to effectively communicate with patients and colleagues in a care setting. It looks at speaking with confidence and conviction, listening to difficult people, identifying your preferred listening style and much more.
This course works alongside our 14 other awareness courses that make up the Care Certificate Standards.
You can access our free worksheet that has been designed to accompany our online Communication in Care Training course. In each section, there is a box for you to
tick when you have watched the relevant slide in our course. You can also take notes that will help you during your practical assessment at work.
This communication in care course equips learners with the knowledge that’s required to be put into practice in the workplace, whereby they can do the ‘practical’ part of their training, followed by having the Care Certificate supplied to them by their management as they meet the required standards. These courses provide part of training but practical training is still required to obtain the care certificate.
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The importance of Communication in Care Training
It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 40 languages
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Communication in Care certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Communication in Care Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Communication in Care Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
204 real user reviews
4.9
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Good
This user gave this course a rating of 5/5 stars
Good
Good information and easy to follow
Enjoyed the course, very informative and helpful.
This user gave this course a rating of 5/5 stars
I found this interesting and informative
This user gave this course a rating of 5/5 stars
I found this interesting and informative
This user gave this course a rating of 5/5 stars
Very well put across and for someone who is not technically minded l was grateful it was easier tha l thought, thanks
This user gave this course a rating of 5/5 stars
Wordy
I found the training video very wordy (too much information all at once) it would be easier to understand if the video was broken down more and slower talking
Good
Enjoyable course
Why is this training important?
Compliance
It’s important that you comply with the law and know the ways in which it affects you and the way you work.
Standard 6 of the 15 standards that make up the Care Certificate is Communication. Workers in the care sector are shown what is expected of them in the Care Certificate, which is an agreed set of standards that employees need to pass. It forms part of an induction programme that should be covered if you are new to the care sector.
The Care Certificate was developed by Skills for Care, Health Education England and Skills for Health.
Improved care
This communication skills training for care managers, carers, and healthcare professionals will only improve the care given to patients. With effective communication in care settings, the efficiency of carers can develop with a better understanding of what’s being asked and what needs to be done.
A 2018 survey revealed that 21.7% of the patients asked were concerned about communication, either from staff to patient, staff to staff, or patient to staff. This highlights the importance of patient to staff care as well as staff to staff.
