What is workplace emotional intelligence?

Emotional intelligence, by definition, is a person's ability to recognise, understand and appropriately respond to the emotions in themselves and others.

Emotional intelligence is a skill that is becoming increasingly important to employers. In fact, research suggests that emotional intelligence is responsible for 58% of professional success.

Why emotional intelligence is vital in the workplace

Emotional intelligence enables individuals to improve communication, management skills, problem-solving and strengthen relationships in the workplace. As well as this, by having greater emotional intelligence, employees have a greater chance of;

• Solving problems more effectively
• Staying calm and reacting appropriately under pressure
• Being able to listen, reflect, and respond to constructive criticism better
• Improve social skills and overall job performance

With so many benefits to your employees and your company, it’s clear why emotional intelligence is important in the workplace.

How to improve emotional intelligence in the workplace

It is generally accepted that there are five key elements that make up emotional intelligence.

• Self Awareness
• Self-Regulation
• Motivation
• Empathy
• Social Skills

The author of "Emotional Intelligence", Daniel Goleman says that "when these five elements are managed well, an employee, manager or leader can improve emotional intelligence in the workplace".

Although this concept may sound simple, not everyone has naturally high emotional intelligence. Fortunately, with regular training, employees can develop and strengthen their knowledge and understanding of this to improve emotional intelligence in the workplace.

Online Emotional Intelligence Training

Here at iHASCO, we offer an online Emotional Intelligence Training course that is designed to help employees understand the basics of what it means to be emotionally intelligent. The course also covers the importance of emotional intelligence and how it plays a vital part in the workplace.

The CPD Accredited course is divided into two sections, offering a printable certificate upon completion of the end-of-training test. If you're looking to build emotional intelligence within your company culture, then this course is the best starting point.

Why not take a look at our comprehensive range of eLearning courses?

Claim your free, no-obligation trial to the course today! Alternatively, you can request a bespoke quote, and a member of our team will be in touch to discuss your training needs.