Front of House Essentials Training
This Front of House Essentials Training course has been designed to help people who work front of house in the food service industry to understand what good hospitality service is, why it’s important, and how to provide it.
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Providing exceptional front of house service requires a blend of skills, knowledge, and a commitment to creating memorable experiences for your guests.
- Business Compliance
- 40 languages
- 5m
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Multiple use from as little as £5.00 pp
Single use £30.25 +VAT
- Price based on an average client order. Call us for a bespoke quote
- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
- Understand why high-quality hospitality service is important
- Know how to serve guests with skill and attentiveness
- Know how to confidently and calmly deal with complaints
Covered in this course
Course contents
This training course is broken down into 2 sections
- 1Understanding Front of House
- 2Service Skills and Techniques
About this course
“Front of House” is a term that finds its origin in theatres; it referred to the areas of the venue that were open to the public, where staff were expected to interact directly with theatregoers. Being front of house meant demonstrating “hospitality”, which is the art of making people feel welcome, comfortable, and valued – creating positive, memorable, and personal experiences through genuine care and attention.
Since then, it’s developed into a multi-billion-pound industry, where professional businesses and services are dedicated to providing welcoming experiences on a larger scale, by employing millions of people in front of house roles in a wide variety of sectors – from theatres, concert venues, and tour operators, to restaurants, bars, and hotels, plus high street retail and department stores, among many others.
Despite its long history, the essence of hospitality remains the same – it’s about creating that unique, positive, personal interaction that makes someone feel welcome. This is where someone, as a member of front of house, plays such an important role, because they may just make or break a guest’s experience.
In this course, we focus on front of house essentials within the food service industry, so we refer to working in a “restaurant” – but many of the same rules apply if your staff work in a cafe, bar, or takeaway too. We explore topics like setting tables, greeting guests, taking orders, serving food and drinks, taking payments, and how to communicate effectively with guests, including how to handle complaints.
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The importance of Front of House Training
It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 43 languages
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Front of House Essentials Training certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Front of House Essentials Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Front of House Essentials Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
Why is this training important?
Compliance
Working in this industry, there are a number of legal requirements that must be followed to protect both your staff and your guests.
Under the Health and Safety at Work Act, you have a legal duty to protect the health, safety, and wellbeing of all your employees and anyone else that may be affected by the work you do, and staff also have a duty to work safely and be aware of the risks in your workplace.
Both the Food Safety Act and the Food Hygiene Regulations work together to make sure that food is safe for consumers, from farm to fork. Even though, in a front of house role, you wont generally be preparing food, they will come into contact with food if they serve it, so they must be trained on basic food safety and hygiene practices.
Then there’s the Food Information Regulations which say that consumers must be provided with clear, accurate, and consistent information about the food they buy – this helps them make informed choices. But what does this mean for front of house staff? Well, in their role, they’re responsible for answering questions and providing information about food directly to your guests, so it’s important that they know how the food is prepared, what allergens, if any, may be present, and whether there have been any changes in ingredients or cooking methods. Your front of house staff must be able to provide this information accurately and clearly to your guests or know where to find this information for them.
